Policies and Procedures

Booking Your Appointment

If booking your first appointment with me, you can book online to fill out a brief intake form. I do not accept bookings via phone for new clients. Your name, phone number, email, and a credit card will be required in order to book an appointment.

Before You Arrive

New Clients: Please arrive 15 minutes early. This gives you time to park, settle in, and go over your intake form with me. We’ll discuss your goals and tailor the session to your needs.

Returning Clients: A 5-10 minute buffer is fine to handle quick updates, use the restroom, or just breathe before your session.

Parking:

• Feel free to park in any “Khospace” covered spots or the additional guest/visitor parking on the building’s west side.

• Our private parking lot is also available, accessible from NE 1st St (labeled “Reserved”—but don’t stress, it’s reserved for you).

Running Late?
No problem, just shoot me a text (you’ll find my number in your appointment reminder text) or give me a call. Keep in mind, though, your session may be shortened to keep things on schedule for everyone else.

Consultation: Getting to Know You

Every session starts with a quick consultation. After reviewing your intake form, we’ll chat about what you’re looking to achieve - be it pain relief, improve flexibility, or working out that kink in your neck from scrolling too much. I’ll also ask if there are areas you’d like avoided or if there’s anything sensitive (like a recent injury).

I’ll leave the room to give you privacy to undress to your level of comfort, and once you’re on the table and underneath the top sheet and blanket, I’ll knock before entering. Please note that being covered by the top sheet during your session is mandatory.

During the Massage

Your comfort is the top priority. Speak up if you need:

• More or less pressure.

• A technique adjustment (it’s your body - this is a no-pain zone).

• The table warmer adjusted.

• Music volume, or even different music altogether.

• Different lighting - I usually keep the room dim with night lights for ambiance. Prefer more light? Please let me know!

I usually play a mix of soft piano, lo-fi, or ambient music, but if you’d prefer something different, just ask! I once played Metallica upon request.

Prefer silence? No problem. Want to chat? I’m all ears. The only topics off-limits are politics, religion, and anything inappropriate.

Zero Tolerance for Misconduct:
Let’s keep it professional. Any inappropriate behavior - like suggestive comments or touching - means the session will end immediately. You’ll still be charged, and depending on the situation, authorities may be contacted.

After the Massage

I’ll check in about how you’re feeling and chat about post-massage tips to make those good vibes last. Mild soreness? Totally normal. Drink some water, take it easy, and you’ll feel great in no time.

Cancellation & Rescheduling

Life happens, and I completely understand that unexpected events may disrupt your plans. If you need to cancel or reschedule your appointment, I kindly ask for at least 24 hours' notice so that I can offer the time to another client in need.

If less than 24 hours’ notice is provided, a fee equivalent to 50% of the cost of your appointment will be charged to the card on file. This policy helps me manage my schedule and maintain fairness to all clients.

If you’re feeling unwell, please contact me as soon as possible to reschedule. I’d rather you take care of yourself than risk coming in sick.

Thank you for your understanding and consideration!

No-Shows

I understand that things can come up unexpectedly, but when a client doesn’t show up for their appointment without prior notice, it impacts my ability to serve others who may have needed that time.

If you miss your appointment without notifying me, the full cost of the session will be charged to the card on file.

If something urgent arises, please reach out as soon as possible - I’m happy to work with you when notified in advance. Thank you for your understanding and cooperation!

Reasons for Refusal of Service

Your well-being and my safety are equally important. Treatment may be refused or discontinued for reasons like:

• Intoxication.

• Derogatory or discriminatory comments.

• Romantic or sexual advances.

• Illness or contagious conditions.

• Poor hygiene (e.g., excessive body odor, uncleanliness).

• Failure to disclose medical conditions that may affect treatment.

• Refusal to follow policies (e.g., lateness, payment issues).

• Disruptive or aggressive behavior (verbal or physical).

These policies ensure a safe, professional, and comfortable experience for everyone. Thank you for understanding!